nustarlink Privacy Policy

1. Introduction

nustarlink ("we", "us", "our", or "the Platform") is committed to protecting the privacy of all players who use our online gaming services. This Privacy Policy describes how we collect, process, store, and protect your personal information in connection with your use of the nustarlink platform.

This policy applies to all players accessing nustarlink from the Philippines. We handle personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

Please read this policy carefully before registering. By creating an account and using nustarlink, you confirm that you understand and accept the practices described here.

2. Information We Collect

nustarlink collects personal information at different stages of your interaction with the platform. The categories of data we may collect include:

Registration and Account Data

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Username and password (stored in encrypted form)
• Country and city of residence (e.g., Manila, Cebu, Davao)

Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine National ID, passport, driver's licence)
• Proof of address documents where required
• Selfie or liveness verification images where required by our verification provider

Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method details (e-wallet account names, bank account numbers — stored only as needed to process transactions)
• Betting and gaming history
• Account balance information

Technical and Usage Data

• IP address and approximate location derived from it
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages and game sections visited within the platform

Communications Data

• Messages sent to our support team via live chat or email
• Feedback and dispute records

3. How We Use Your Information

nustarlink uses the personal information we collect for the following purposes:

4. Legal Basis for Processing

nustarlink processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions, including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with anti-money laundering laws, KYC obligations, tax regulations, and other applicable Philippine law.
• Legitimate interests: Processing carried out to prevent fraud, ensure platform security, and maintain the integrity of the gaming environment.
• Consent: Where you have provided explicit consent for specific processing activities such as marketing communications, if applicable.

5. Sharing Your Information

nustarlink does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with the following categories of recipients, strictly as needed:

• Payment processors: Philippine e-wallet and bank transfer service providers need transaction data to process your deposits and withdrawals. They are bound by their own data protection obligations.
• Identity verification providers: Third-party KYC service providers that process your identification documents to verify your identity. These providers operate under strict data processing agreements.
• Fraud prevention services: Providers that help us detect and prevent account fraud, money laundering, and irregular activity. Access is limited to data necessary for these checks.
• Regulatory and legal authorities: We may disclose personal data to competent Philippine authorities when required by law, court order, or lawful regulatory request.
• Technology and hosting providers: Cloud and infrastructure service providers that host the platform. These providers are contractually required to maintain appropriate data security standards.

All third parties with whom nustarlink shares data are required to handle that data in accordance with applicable privacy laws and under appropriate contractual safeguards.

6. Data Security

nustarlink implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers
• Passwords stored using industry-standard one-way hashing — even nustarlink staff cannot read your password
• OTP (one-time password) verification required for sensitive account actions including login from new devices and withdrawal requests
• Internal access controls limiting staff access to personal data strictly to what is required for their role
• Regular security audits and monitoring of the platform for unusual access patterns

7. Data Retention

nustarlink retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specific retention guidelines include:

• Account and registration data: retained for the duration of your account and for a minimum of five years after closure, as required by anti-money laundering record-keeping rules.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• KYC documents: retained for the duration of your account and for the legally required period following account closure.
• Support communications: retained for a minimum of two years for dispute resolution and audit purposes.
• Technical and session logs: retained for a shorter period (typically 12 months) unless specific investigations require longer retention.

When data is no longer needed for its original purpose and no legal retention obligation applies, nustarlink will securely delete or anonymise it.

8. Cookies and Tracking

The nustarlink website and app use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used.

• Essential cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your settings and preferences across sessions.
• Analytics cookies: Used to understand how players navigate the platform so we can improve it. Data collected this way is aggregated and not linked to individual identities.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

9. Your Rights

Under the Data Privacy Act of 2012, Philippine players have the following rights with respect to their personal data held by nustarlink:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or outdated, you have the right to request that it be corrected.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to object: You may object to certain types of processing, including processing based on legitimate interests.
• Right to data portability: You may request a copy of data you have provided to us in a structured, commonly used format.
• Right to lodge a complaint: If you believe nustarlink has mishandled your personal data, you have the right to raise a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to verified requests within 30 days.

10. Minors

nustarlink is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a registered account belongs to an underage person, the account will be closed immediately, all funds will be returned after verification, and the personal data will be handled in line with our data retention and deletion procedures.

If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

nustarlink may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or platform features. When we make significant changes, we will update the "Last updated" date at the top of this page and may notify active players via email or in-platform notification.

Continued use of the nustarlink platform after any update to this Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your data.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can reach the nustarlink Data Protection team through the following channels:

• Live Chat: Available 24/7 through the nustarlink platform
• Email: [email protected]

We aim to acknowledge all privacy-related inquiries within two business days and to resolve them within 30 days, depending on complexity.